My Research

My research is focused on the interaction between people, their information or performance needs, and the digital and organizational environments and contexts in which they seek information. The two major, interrelated research strands that represent my research agenda are: 1) systems thinking, technology integration, and anthonyresearchlargeorganizational management, and 2) information seeking behavior and usability in digital environments. Both research strands are focused on studying the usability of the interaction between a person and a digital or organizational system. I seek to understand the alignment between a person’s needs and how well a system is able to meet these needs. Both areas are grounded in my educational, professional, and intellectual backgrounds in developmental and cognitive psychology, instructional and performance systems, and information science and information technology in private, government, and educational environments

My most prominent publications to date include:

  1. My article with my educational psychology professor authored as a doctoral student entitled, College students’ perceived threat and preference for seeking help in traditional, distributed, and distance learning environments (Kitsantas & Chow, 2006), which looks at differences in help seeking behavior in online, distributed, and f2f classrooms. As expected we found statistically significant differences of increased help-seeking behavior in digital environments.
  2. My second work, which is required reading in at least eight different LIS programs, is entitled Information-Seeking Behavior and Reference Medium Preferences (Chow & Croxton, 2012), which examined the virtual reference medium preferences of faculty, staff, and students and found significant differences in preferences based on type of question, age, and technology.
  3. My third work is my co-authored book Library Technology & User Services (Chow & Bucknall, 2011) with UNCG academic library’s Dean of Technology, which was written as a way to make basic technology accessible to students and current librarians within the context of planning, organizational management, and assessment.
  4. My fourth work, The website design and usability of US academic and public libraries (Chow, Bridges, & Commander, 2014), and conference presentation, The Usability of School Library websites (Chow, Croxton, & Lam, 2014), reflects nationwide studies using random sampling of websites from all 50 states and my continued interest in matching patron information needs with the design of library websites that seek to serve them. We are also examining differences between academic and public, rural vs. urban, private vs. public, and school libraries across elementary, middle, and high schools.
  5. My recent work, How Usable are School Library Websites? A Random Sample from All 50 States (Chow, Morris, Figley, Regan, Lam, and Sherard, 2016) recently won the 2017 ALA Writing Award for Best Journal Article for the Young Adult Library Services Association (YALSA).

Recent Publications

Tien, B. & Chow, A. (2017). Theory Evolution and Practice Research on the Performance Evaluation of American Public Libraries. Tu Shu Yu Qing Bao Journal.

Chow, A. & Croxton, R. (2017). Designing a Responsive e-Learning Infrastructure: Systemic Change in Higher Education. American Journal of Distance Education, Volume 31, 2017 – Issue 1.

Chow, A., Morris, R.., Figley, A., Regan, K., Lam, S., & Sherard, J. (2016). How Usable are School Library Websites? A Random Sample from All 50 States. Journal of Research on Libraries and Young Adults, volume 7, number 2: June 2016.

Croxton, R. & Chow, A. (2016). Using ADDIE and Systems Thinking as the Framework for Developing a MOOC – A Case Study. Quarterly Review of Distance Education, volume 16, number 4.

Oguz, F., Chu, C., & Chow, A., (2015). Studying Online: Student Motivations and Experiences in ALA-Accredited LIS Programs. Journal of Education for Library and Information Science 56 (3), 213.

Murray, C., Nemati, H., White, J., Chow, A., & Pow, A. (2015). Domestic Violence Service Providers’ Needs and Perceptions of Technology: A Qualitative Study. Journal of Technology in Human Services, 33 (2), 133-155.

Chow, A. & Croxton, R. (2014). A Usability Evaluation of Academic Virtual Reference Services. College & Research Libraries, Vol. 75, no. 3, 309-361.

Chow, A., Morris, R. & Lam, S. (2014, November). The Usability of School Library Websites: Student-Centered Web Design.  Association for Educational Communications and Technology Annual Conference Proceedings, November 5-7, Jacksonville, FL.

Croxton, R. & Chow, A. (2014, November). Using ADDIE and Systems Thinking as the Framework for Developing a MOOC: A Case Study. Association for Educational Communications and Technology Annual Conference Proceedings, November 5-7, Jacksonville, FL.

Chow, A. & Croxton, R. (2014, November). Designing a Responsive e-Learning Infrastructure: Systemic Change in Higher Education. Association for Educational Communications and Technology Annual Conference Proceedings, November 5-7, Jacksonville, FL

Chow, A., Bridges, M., Commander, P., & Figley, A. (2014). The Website Design and Usability of US Academic and Public Libraries. Reference & User Services Quarterly, 53:3, Spring 2014.

Murray, C., Chow, A., Marsh, L., Croxton, R., & Poteat, L. (2014). Domestic Violence Service Providers’ Technology Readiness and Information Needs. Journal of Aggression, Maltreatment & Trauma (in press).

Chow, A. (2013). One Educational Technology Colleague’s Journey from Dotcom Leadership to University E-Learning Systems Leadership: Merging Design Principles, Systemic Change and Leadership Thinking. Tech Trends, September 2013, Volume 57, Issue 5, pp. 64-73.

Chow, A., Hewitt, K., & Downs, H. (2013). Systems Thinking and Technology Integration as Catalysts for School Change in High Need Schools: IMPACT V and the Alignment of Organizational Ends and Means. Educational Research for Social Change,Vol. 2 No 1 April 2013.

Murray, C., Nemati, H., White, J., Chow, A., Marsh, A., & Edwards, S. (2013). A Community Considers a Family Justice Center: Perspectives of Stakeholders during the Early Phases of Development. Journal of Aggression, Conflict and Peace Research, Vol. 6, Issue 2.

Chow, A. & Rich, M. (2013). The Ideal Qualities and Tasks of Library Leaders: Perspectives of Academic, Public, School, and Special Library Administrators. Library Leadership & Management, Vol. 27, No 1/2, 2013.

Chow, A., Smith, K.M., & Sun, K.S. (2012). Youth as Design Partners – Age-Appropriate Web Sites for Middle and High School Students. Journal of Educational Technology & Society, October 2012 Vol. 15, Issue 4.

Chow, A. & Croxton, R. (2012). Information Seeking Behavior and Reference Medium Preferences: Differences among Faculty, Staff, and Students.  Reference and User Services Quarterly, Spring 2012 issue, v.51 (3).

View CV

Citations and Published Works

Current Research Projects

  • A Usability study of
  • The Usability of Department Websites
  • Educational Informatics and Systemic Change
  • The Usability of Virtual Reference Services
  • Library Website Usability

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